Question 1

How long does delivery take?

Accepted Answer

Orders within Alexandria are typically delivered within 1–2 business days. Other cities in Egypt take 2–5 business days. You will receive tracking details once your order ships.

Question 2

Are your products genuine?

Accepted Answer

Yes. All products sold by HTech Store are 100% genuine and sourced through authorized distributors. Every item ships in original packaging with full manufacturer documentation.

Question 3

Do your products come with a warranty?

Accepted Answer

Yes — all products include the manufacturer's official warranty, which typically ranges from 1 to 3 years depending on the brand and product category. The warranty period is listed on each product page.

Question 4

What payment methods are available?

Accepted Answer

We accept Visa, Mastercard, bank transfers, and Cash on Delivery (COD) inside Egypt. Online payments are processed securely through our certified payment gateway.

Question 5

Can I return or exchange a product?

Accepted Answer

Yes. You can return any unused product in its original packaging within 14 days of delivery. Please review our Return Policy for full details, including exceptions for opened software and consumables.

Question 6

What if my product arrives defective or damaged?

Accepted Answer

Contact us within 14 days of delivery and we will arrange a free replacement or repair under warranty. Please keep all original packaging and accessories.

Question 7

Do you offer technical support after purchase?

Accepted Answer

Yes — our team provides setup guidance and technical support for products purchased from HTech Store. Reach us via WhatsApp at +20 120 315 5709 or email info@htech-eg.net.

Question 8

Do you offer installation or configuration services?

Accepted Answer

For business and bulk orders we offer on-site installation and configuration in Alexandria and surrounding areas. Contact our sales team for a quote.